Careers

Mike’s Tech Shop is looking for a few good geeks.

We are constantly looking for the best and friendliest IT techs. Our business is built on great techs who also provide great customer service. If you love tech and love helping people, please send your resume to resume@mikestechshop.com. Mike’s Tech Shop provides competitive compensation, good beneifts, terrific training and room for advancement. If you’re a terrific IT trouble-shooter and customer focused person, we’re looking for you.

Store Associate

Position Summary

At Mike’s Tech Shop our associates are the face of our store. They provide most of the interaction with customers. This is, in some ways the most important job at Mike’s Tech Shop. We are looking for candidates with the following:

  • Sales experience at an Apple Store or Apple Service Provider
  • Great attention to detail
  • Outstanding customer service skills

In your role as Store Associate your daily responsibilities will include :

  • Sales of Apple computers, accessories and Apple related 3rd-Party product.
  • Answering customers’ questions and concerns
  • Triage and check in of Apple devices and hard drives brought in for service

This job will provide you with extensive training and tremendous career growth opportunities.

Our entire business is built on providing the best Apple retail sales and service experience in New York and we are looking for a person who is willing to go above and beyond.

Send resume and optional cover letter

Medical and 401K

Field Tech – Mac and Windows

Position Summary

As a field consultant you will travel to different clients daily performing troubleshooting and software repairs for corporate clients in Manhattan.

The job has two primary requirements: good troubleshooting skills and good client management skills. You will be the primary point of contact for our company with the clients you service and you must maintain a good working relationship including: managing client expectations, providing quality consulting, guidance and advice about their IT systems.

You will be working with a team of consultants and you will need to carefully document your work and your client environments. You will need to work well with colleagues and customers.

Technical Requirements
  • Excellent troubleshooting skills
  • Active Directory
  • Microsoft Exchange
  • Microsoft Windows Server
  • Fundamentals of networking
  • Mac support experience

Send resume and optional cover letter

Medical and 401K

Mac and Windows Help Desk Tech

Position Summary

As a help desk technician you will answer incoming calls from a variety of users, provide basic troubleshooting and document all your work. As a first level support tech, you will need to be able to walk users through procedures, ask basic questions.

The job has two primary requirements: good troubleshooting skills and good customer service. You have to be able to provide level one troubleshooting and quality support. Equally important you have to engage the user and make them feel comfortable and taken care of. Users must be reassured that you have the knowledge and experience to help them or that if you cannot you will refer their issue to the appropriate party to handle it. In short, customer care is as important and troubleshooting.

You will be working with a team of support people and will report to the help desk manager. This is an entry level position to our organization.

Technical requirements
  • Excellent troubleshooting skills
  • Microsoft Windows
  • Mac OS X
  • Microsoft Office
  • Basic networking

Send resume and optional cover letter

Medical and 401K

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About Us

Mike’s Tech Shop was founded by Michael Volchok in 1993 and began as a provider of on-site Mac support for small businesses in the NYC area. Our 20-year commitment to providing dependable, professional IT services has allowed us to expand our services to include all aspects of Mac and Windows IT service management for clients worldwide. In addition to IT services Mike’s Tech Shop develops software and operates its Apple Specialist retail store in the Chelsea neighborhood of New York City. Mike’s Tech Shop is a provider of Apple authorized sales and service.

About Our Clients

Mike’s Tech Shop business clients range from boutique shops to some of the largest companies in the world. Our clients are in Advertising, Public Relations, Publishing, Music, Television, Clothing, Beauty, Non-Profit, and more.