Blog Archives

Products We Love: Moshi Gigabit Ethernet Adapter


It’s the little things in life. The new Moshi USB-C to Gigabit Ethernet Adapter is one of those little things we love. It’s compact and does the job you’d expect, adding an ethernet port to your new USB-C MacBook Pro or other USB-C computer. But it also does something you might not expect, add a USB-A (good old USB) port as well. Every other USB-C Ethernet adapter with USB-A ports that we’ve seen are all much wider and bulkier. In it’s nice little slim package, the Moshi USB-C Gigabit Ethernet Adapter is one neat little piece of engineering.

Posted in Homepage, Products We Love

Products We Love: Glyph Atom



We got a hold of one of the first Glyph Atom SSD drives when it came out. The first thing I noticed was that all my techs loved it. Drives are one of their tools so techs are very particular. If they liked the drive, I knew our customers would. The Atom is a single solid-state drive (SSD) with very fast throughput. It does 420 MB/s writing and 270 MB/s reading, making it one of the fastest single drives available. It is housed in a handsome metal case with a rubber bumper for extra protection. CNET drop tested it at 6 feet and it still worked fine. The best part: the price. At $159 for 275GB, it has the best price for any SSD we’d seen. We use them, we love them; we think you will too.

Posted in Products We Love

Hard Drives in Distress

I had a customer come in recently with a hard drive that was not working. It had all of his wedding videos on it. Before he came to us, he went to the IT guy in his office and the IT guy had tried to fix the drive. When that failed, he came to us. This was a very scary story because I knew that although his IT guy was trying to help, he may have permanently destroyed those irreplaceable wedding videos.

The most important thing to know about hard drives in distress is: Do not leave them running, do not try to run software to repair them. Hard drives that are experiencing problems will often make themselves worse and even destroy themselves if left running; about 15% of the time you will permanently destroy the drive so that even labs like DriveSavers cannot recover the data.


Here’s why. Spinning hard disk drives perform a variety of routine maintenance functions whenever they have time. They re-write bad sectors to new good sectors, they write logs, they scan themselves for problems. These are all good things when a drive is functioning normally. These are all dangerous things when a drive is in distress. When a drive begins to fail it can start to lose track of where things are on itself. It can begin to make mistakes. When a drive is in distress and it goes to perform its routine maintenance, it can cause even more damage. It may re-write bad sectors onto non-blank sectors thereby destroying the data that was there and possibly breaking links to other data. The logs can be mistakenly written over good data thereby destroying it.

When you run software tools like DiskWarrior, you can cause the same problems. First of all the drive is running and can do the damage outlined above. Beyond that, when you go to fix the drive, if it is badly damaged enough it might write the fix, like a new directory on top of good data, thereby destroying it.

As it turned out, we were able to save the wedding videos. The drive had not been permanently bricked when the IT guy tried to help. This customer was lucky.

When your data is vital the only safe thing to do is to take your drive to a recovery specialist who will disable the drive’s automatic functions, make an exact bit-by-bit replica of every recoverable sector and then repair and extract the data.

Posted in Data Recovery

Gifts for Dads and Grads

Open Box Specials

Great gift ideas for Dad, 10% off.

  • iPad mini 4 Wi-Fi 16GB Space Gray – Originally $399 Now $199
  • iPad Mini 4 Wi-Fi 32GB Gold – Originally $399 Now $229
  • iPad Air 2 Wi-Fi 32GB Space Gray – Originally $499, Now $279
  • iPad Pro 9.7-inch 32GB Space Gray – Originally $599 Now $539
  • Apple Watch S1 38mm Rose Gold Alum. Sports Band – Originally $269 Now $242
  • iPod Touch 64GB Blue – Originally $299 Now $269

Quantities limited to items on hand. No substitutions or rain checks. (Sorry.)

Posted in Uncategorized

Store Associate

Position Summary

At Mike’s Tech Shop our associates are the face of our store. They provide most of the interaction with customers. This is, in some ways the most important job at Mike’s Tech Shop. We are looking for candidates with the following:

  • Sales experience at an Apple Store or Apple Service Provider
  • Great attention to detail
  • Outstanding customer service skills

In your role as Store Associate your daily responsibilities will include :

  • Sales of Apple computers, accessories and Apple related 3rd-Party product.
  • Answering customers’ questions and concerns
  • Triage and check in of Apple devices and hard drives brought in for service

This job will provide you with extensive training and tremendous career growth opportunities.

Our entire business is built on providing the best Apple retail sales and service experience in New York and we are looking for a person who is willing to go above and beyond.

Send resume and optional cover letter

Medical and 401K

Posted in Careers

Foursquare users rate Mike’s Tech Shop the Best Electronics Store in New York City!

We’re all really honored to make this list much less be rated #1. Thanks to all our customers for the great feedback. We’ll redouble our efforts to serve the Mac community better than ever. 

Foursquare – The 15 Best Electronic Stores in New York CityFour Square pic

Posted in Homepage

Jessica

Jessica

Data Recovery Specialist

Jessica started as a technician for AT&T and learned how to root phones and “Hackintosh” during free time. When she bought her college MacBook at an Apple Store, a lead Genius saw her Hackintosh and offered her a job. After working at Apple, she became an Apple Certified Macintosh Technician. She fell in love with the Internet in 1996 and is still trying to find a way to marry it.

Posted in Bio - Service

iMac In Stock

Screen Shot 2013-10-22 at 12.59.33 PM

A big, bold display. Fourth-generation Intel quad-core processors and the latest NVIDIA graphics.  An advanced Fusion Drive option.  No desktop has ever brought so much to the table.  Starting at $1299  

Posted in Uncategorized

“I Have A RAID So My Data Is Backed Up!”

I have had too many data recovery customers start our conversation with the title of this post. “I have a RAID so my data is backed up.” It’s a misconception that has cost them thousands of dollars.

RAID or redundant array of independent disks, is a group of drives that act as a single drive. There are a variety of RAID configurations. Some protect against hardware failure, some are even more prone to hardware failure than a regular single drive.

The most common RAID configurations are RAID 0, 1 and 5. There are many others, but I’ve rarely seen them used so I’m only going to talk about these three configurations.

RAID 0
RAID 0 takes multiple drives and stripes them to make one big drive that uses all drives to write faster. RAID 0 is super fast and is great when you need a super fast drive. How is it fast? Take a 2 drive RAID 0. If you’re writing a file with one drive, there’s one drive head to write the data. If you’re striped, there are two heads and it writes half of each file on each drive. This makes it twice as fast as a single drive. Unfortunately, this is the worst RAID from a data protection standpoint. Because all files are written in pieces on each drive, if just one drive fails, then all data could be lost,and it’s a very expensive recovery. RAID 0 means “zero data protection”.

RAID 1
This is often called “mirrored” and it does provide some data protection, but only protection against hardware failure. RAID 1 is made up of two identically sized drives. When you save a file, it writes a copy of the file to each drive so you have two copies. So it’s an automatic, instant backup, right? Not so fast. RAID 1 will protect you if one of your drives experiences a hardware failure. When it does, your other drive in the RAID still has all your data, which is good and saves you a trip to Mike’s. However, there are other failures that can still destroy ALL your data, even with two drives.

Because RAID 1 is mirrored, everything that happens on one drive happens on the other drive, instantly. So if you throw a file, or all your files in the trash, and empty the trash, they are deleted on both drives. Bye, bye, data. Hello, Mike’s data recovery. If your drive experiences a software failure where the drive gets confused and starts writing data over existing files, it does it on both drives. Again, bye, bye, data. RAID 1 protects you from some hardware failures but not software or human failures

RAID 5
This RAID needs at least three drives and provides the most data protection but it is still not a backup. You can still lose all your data. This happened to one of our customers who ran his entire business on a RAID 5 and could have lost it all because he had no backup. I’ll get to that in a moment. RAID 5 requires at least three drives. Let’s use the example of a three drive RAID 5 to explain how it works. RAID 5 writes 2/3 of your data to the first drive and simultaneously writes a 1/3 backup to each of the other 2 drives. The result is a backup of your data to the other drives. This is often used for servers because if one drive fails you can remove it, insert a new drive without turning off the server and the RAID automatically recreates the failed drive from the backup data on the other drives. Really cool.

But although your data is written in two places it suffers from the same risks as RAID 1. If you throw out your data, it’s gone. If the directory gets messed up, it can still overwrite your files in both places. Once again, bye, bye, data.

Now back to the story of that nice customer of ours. He’d been running his business on a RAID 5. He called me one Sunday in a panic. His drive wasn’t showing up. So the first thing I asked him was: “Do you have a backup?” His reply was just what I never want to hear: “I don’t need a backup, it’s a RAID.” My heart sunk. He brought it in and he had big problems. One of his drives had failed earlier and he didn’t notice it. Now a second drive had failed so he had no backup. Then when his drive didn’t show up, he restarted the RAID and the RAID brought up the old drive that had failed a while ago and had old data on it. Now the RAID was really confused and started rebuilding old data on top of new data. Bad. Bad. Bad. We recovered many but not all of the files he needed to run his business, explained RAIDs and how he needed an independent backup.

One final note about RAIDs: they’re complicated. They involve more drives and complex schemes for storing data on those drives. Because of that they’re more expensive to recover. RAID recoveries are often two to five TIMES more expensive than regular single drive recoveries. So instead of a RAID “having” a backup and protecting you, it’s going to cost you even more to recover that data.

So what’s the moral of the story with having a RAID? It’s the same moral as any hard drive: you need an independent backup. You need a copy of your data in a separate place, whether that’s in the cloud or on an external hard drive, or both.

Posted in Data Recovery

How We Handle Your Data

When we recycle your computer, we take your data seriously—and seriously destroy it.

 

Posted in Uncategorized