iPad Air is 20 percent thinner and weighs just one pound, so it feels unbelievably light in your hand. It comes with a 9.7-inch Retina display, the A7 chip with 64-bit architecture, ultrafast wireless, powerful apps, and up to 10 hours of battery life. And over 475,000 apps in the App Store are just a tap away. Available in November starting at $499
As a help desk technician you will answer incoming calls from a variety of users, provide basic troubleshooting and document all your work. As a first level support tech, you will need to be able to walk users through procedures, ask basic questions.
The job has two primary requirements: good troubleshooting skills and good customer service. You have to be able to provide level one troubleshooting and quality support. Equally important you have to engage the user and make them feel comfortable and taken care of. Users must be reassured that you have the knowledge and experience to help them or that if you cannot you will refer their issue to the appropriate party to handle it. In short, customer care is as important and troubleshooting.
You will be working with a team of support people and will report to the help desk manager. This is an entry level position to our organization.
- Excellent troubleshooting skills
- Microsoft Windows
- Mac OS X
- Microsoft Office
- Basic networking
Send resume and optional cover letter
Medical and 401K